Vacancy expired!
Role: IT Systems/Support Analyst Duration: Long term Location - Santa Clara CA (Remote till end of June) W2 Candidates only This position is not open for C2C Job description:
- Provide high-quality support and customer service to internal/external customers through effective communication (via e-mail) and efficient troubleshooting.
- Address incidents, issues, and questions within established SLA's.
- Coordination of efficient hand-off and disposition of incidents and issues both internally within the IT team and with others such as the business team.
- Collaborate with Business and IT development team to identify solution/fix for customer incidents.
- Ensuring timely delivery of fixes and incident closure by working closely with IT and Business teams.
- The ideal candidate will have at least 1-2 years of experience in providing support for LMS/LXP or related systems.
- Excellent written, verbal skills, interpersonal, and problem-solving skills.
- Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks in a fast-paced environment.
- Experience using Microsoft Suite of Products including Word, Excel, PowerPoint, Outlook, SharePoint.
- Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative, and flexibility.
- Strong team player with the ability to build relationships and the experience collaborating with and supporting geographically dispersed users.
- Communicate effectively with people at all levels.
- Ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Minimum of a bachelors degree or equivalent
Vacancy expired!