We’re a private-pay in-home care company serving Contra Costa and Alameda counties. Our clients rely on consistent, high-quality care—and our caregivers rely on strong scheduling support. We’re hiring a Home Care Staffing Manager to own day-to-day staffing, scheduling, and coverage to ensure every shift is filled with the right caregiver.
The Role
The Home Care Staffing Manager is responsible for building schedules, matching caregivers to clients, filling open shifts quickly, and maintaining strong caregiver relationships to reduce call-outs and turnover. You’ll work closely with recruiting, care coordination, and leadership to keep operations running smoothly and clients happy.
Key Responsibilities
Manage daily scheduling for new and existing cases (ongoing and short-term coverage)
Match caregivers to clients based on skills, availability, location, and preferences
Fill open shifts fast using proactive outreach (calls/texts) and scheduling tools
Handle call-outs, late arrivals, emergencies, and same-day coverage needs
Maintain accurate caregiver availability, credentials, and schedule notes
Collaborate with recruiting to forecast needs and maintain a strong caregiver bench
Communicate clearly with clients/families regarding schedule updates and caregiver changes
Support caregiver engagement: check-ins, coaching, and accountability around reliability
Track and report staffing metrics (coverage rate, call-outs, overtime, time-to-fill, retention risks)
Ensure compliance with internal policies and any client-specific requirements
Qualifications
2+ years of home care scheduling/staffing experience (home care agency experience strongly preferred)
Proven ability to staff tough shifts (weekends, nights, short shifts) with a calm, solutions-first mindset
Excellent communication and conflict-resolution skills
Highly organized with strong attention to detail
Comfortable with high-volume calls/texting and rapid decision-making
Tech-friendly: scheduling software, spreadsheets, CRM/ATS tools
Bilingual (Spanish/English) is a plus
What Success Looks Like
Shifts are consistently filled; minimal gaps in care
Faster time-to-fill for open shifts and improved same-day coverage
Reduced caregiver call-outs through better matching and engagement
Strong client satisfaction and clear, proactive communication
Clean, accurate schedules and documentation
What We Offer
100% remote role
Competitive pay + performance incentives
Supportive team environment with clear expectations
Opportunity to grow with a high-impact operations team
How to Apply
Reply to this ad with your resume and a short note answering:
1.What scheduling software have you used (ClearCare/WellSky, AxisCare, etc.)?
2.What’s the average number of weekly hours/cases you’ve scheduled?
3.Tell us about a time you filled a difficult same-day shift.