Position Description:
The Receptionist/Administrative Assistant must be able to function in a fast-paced environment, have excellent communication skills, be able to multitask, and be reliable.
Duties and Responsibilities:
Primary Responsibilities
Exhibits polite and professional communication via phone, e-mail, and mail.
Greets and welcomes guests/applicants in a helpful manner
Offering beverages
Making coffee upon request of visitor
Answers incoming calls promptly and courteously
Follow telephone guidelines per policy and procedure.
Taking note of all incoming calls (name, phone number, time, nature and urgency of the call etc…)
Transfer calls to appropriate personnel
Receiving incoming mail and packages
All mail received should be handed directly to Melissa without sorting through it
Checking next door for mail/packages
Outgoing mail and packages
Using the stamp machine
Keeping a record of all outgoing mail on a notebook
Mail out paystubs, invoices, caregiver surveys, applicant reference, birthday cards, etc.
Filing and organizing important documents
Making copies
Maintains supply inventory by checking office supply stock
Booking PCR tests for staff members
Assists with general clerical tasks
Supports the operation of the office by performing tasks related to organization and strong communication.
Additional Responsibilities
Prepares materials and assists with the onboarding/orientation process regarding schedules and paper flow.
Performs other clerical duties
Maintains client and staff confidentiality
Job Performance
Demonstrates initiative and skills in planning and organizing work.
Demonstrates desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
Completes work, care, and documentation with accuracy and within agency time frames.
Requires minimal supervision and is self-directed.
Conserves agency resources
Communication Skills
Demonstrates interpersonal understanding and utilizes effective communication skills
Exhibits behaviors of cooperation
Personal/ Professional development
Problem Solving
Qualifications
1. High school graduate with minimum of two years of progressive business experience; bachelor’s degree preferred.
2. Proficient in word processing, spreadsheet software.
3. Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages, especially the geriatric population.
4. A minimum of two years' work experience in a healthcare environment, Experiences in a fast-paced work environment, including adapting to changing priorities.
Degree of Travel
Minimal. Visiting clients and doing groceries for the clients is an option.