Position overview: We are seeking a friendly office professional who has excellent written and verbal communication skills and is comfortable speaking with customers at all levels, including upper to middle management. As part of a team, this full-time, in-office role primarily focuses on reviewing, processing, and entering incoming orders, ensuring smooth fulfillment of our publications. During our busy season, this position requires a great deal of Order Processing.
About us: The Drivers License Guide Company is a 10-person, Redwood City based B2B publisher. Our publications assist in verifying ID documents. We research and publish three books annually, along with two online resources that are updated continuously.
Key Responsibilities:
Review and approve orders from banking, retail chains, government and other businesses.
Accurately enter orders and maintain customer information in CRM.
Daily balancing of payments received by credit cards and checks.
Manage accounts receivable processes including invoices and collections.
Prepare, package, and ship customer orders in a timely manner.
Assist with general office and administrative tasks. Contribute to special company projects and adapt to shifting priorities as needed.
Qualifications:
Excellent data entry skills with attention to detail.
Positive attitude, comfortable with customer service interaction.
Independent worker, able to make sound judgments and solve problems.
Familiarity with UPS, FedEx and USPS shipping protocols is a plus.
Strong office skills in CRM, Microsoft Office, 10-key.
Dependable, proactive, and a team player.
Compensation and benefits:
Salary: $90,000 - $100,000
Bonuses: Semi-annual
Benefits: Paid Vacation, Paid Holidays, PPO health insurance
Schedule: Full-time, Monday-Friday (on-site)
Work-Life Balance: No after-hours or weekend requirements
Convenience: On-site parking available
Apply: Please send your cover letter (written by you - not AI) along with your resume via email for consideration. No phone calls please.