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Small business IT company looking for PART TIME onsite PC user/support technician
Job is in Oakland CA with onsite work hours 10am-2PM (4hrs min) 2 to 4 days a week.
Help Desk Technician responsibilities Include:
-Serving as the first point of contact for customers seeking technical assistance
-Performing troubleshooting through diagnostic techniques and pertinent questions (Training materials provided)
-Determining the best solution based on the issue and details provided by customers
An excellent Help desk technician should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They should be customer-oriented and patient to deal with varied user personalities and their computer knowledge.
The goal is to create value for clients that will help preserve the companys reputation and business.
Responsibilities:
Serve as the first point of contact for users seeking technical assistance onsite, over the phone, email or help-desk ticket.
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs (Document work) Notepad/materials provided
-Follow-up and update customer status and information
-Identify and suggest possible improvements on procedures
Requirements:
-Tech savvy with some knowledge of Microsoft Office products, such as Word, Excel or Outlook.
-Good understanding of computer systems, mobile devices and other tech product
-Ability to diagnose and resolve basic technical issues (will train using basic materials)
-Proficiency in English (Bi -Lingual Spanish very helpful)
-Excellent communication skills - Customer-oriented and even-tempered
Responsible students with Computer related studies are encouraged to apply as a paid Intern, training will be provided and learning path to Industry Certifications will be offered.
Keep in mind that you dont have to be a techie to work with technology. Learning how to troubleshoot computers doesnt necessarily come from memorizing an overwhelming amount of computer facts.
Understanding how to identify that something is wrong, to record observations, and knowing where to find information that provides potential solutions is at the heart of being able to troubleshoot.
The only way to learn how to solve computer complications is through practice and hands-on experience.
Students who have learned basic computer applications, such as the Word, Email, Excel, Internet browsers (such as Chrome, Internet Explorer, Edge, etc.,) and other programs, can become basic troubleshooters, if they learn the process of observation and information gathering that helps them find answers.
Vacancy expired!