JOB PROFILE (a summary of key responsibilities and subjective attributes):
The Message Therapist administrators’ professional massage and body treatments to our guests. Must have a thorough knowledge of numerous massage modalities, and a general knowledge of various body treatments – scrubs and wraps. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
Duties and Responsibilities:
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the Ayres policies and procedures
Monitor quality of service in AAA Four Diamond standards
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Perform prep work, properly clean and restock room as required
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests.
Posses the ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the Spa and Allegretto.
Assist in all areas of spa operation as requested by management.
Qualifications:
Strong verbal and written communication skills.
A highly driven and motivated individual wit ha good knowledge and understanding of Spa operations.
Must be flexible in terms of working hours and schedules.
Must possess outstanding guest services skills and a professional presentation.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and employees.
Must have excellent cleanliness and sanitation skills.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a team player
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to turn or twist body parts in circular motion.
Ability to tolerate exposure to heat, cold, chemicals, loud/noisy or quiet environment.
Education:
Must possess current California Massage Therapy Certification
Comprehend and use basic language, either written or spoken, to communication information and ideas
Multiple language abilities preferred, fluency in English is required
1+ years demonstrated Spa experience preferred
2+ years hospitality and customer service.