Vacancy expired!
We have an immediate opening for a Temporary Help Desk Level One/Level Two Technician with a proven track record of providing prompt, courteous, first-response support to IT issues across the organizations. This position will be responsible for Windows desktop technical support and basic Windows Enterprise/Active Directory technical support, supporting Microsoft Office solutions, and escalating more complex issues to the System Administration and Engineering staff.
For consideration, qualified candidates only, submit a letter of interest with resume and salary requirements.Qualifications:- Bachelor's degree or equivalent work experience
- Industry Certifications- Microsoft Certified Professional and Comp TIA
- Experience with ManageEngine Service Desk tools, or other similar help desk software
- Experience with UCCX VOIP telecom system operations (Moves/Adds/Changes) (Preferred)
- Experience with ITIL / ITSM (Preferred)
- Exposure to Microsoft Active Directory environment
- Strong oral communication and documentation skills
- Flexible and able to adapt to a rapidly changing environment
- Positive, self-motivated individual who can complete tasks independently
- Outstanding customer service skills, ideally demonstrated through a previous service-industry position
- Exposure to IT help desk operations
- Demonstrated proficiency with Windows Operating System and Microsoft Office products
- A strong desire to increase their Enterprise-level IT knowledge to include learning ITIL/ITSM
- Strong analytical, problem solving, organizational, and planning skills.
- Must be a team player
- Ability to work with individuals at all levels of the organization.
- Excellent attendance and reliability with the ability to work overtime/extended hours as required.
- Provide on-site daily ITIL-based service desk operations to include customer incident management, problem management escalation, resolution, and interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues
- Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
- Configure and deploy client systems, both laptops and virtual desktops
- Implement procedures and proactively manage and maintain service request tickets
- Assist with administration and support of core Microsoft and VMware technologies
- Perform telephone system moves/adds/changes as required
- Define and document best practices, solution, and support procedures
- Provide occasional after-hours support for infrastructure related emergencies as well as occasional weekend maintenance
- Maintain inventory and asset configuration documentation
- Cross-train with team members on existing and new technologies
- Interact with customers and staff at the technical level, as required
Vacancy expired!