Industrial Engineer

As an Industrial Engineer at Universal Destinations & Experiences, you will combine field observation with advanced analytics to solve real, large-scale operational challenges across our parks and experiences. A typical day blends analytical work with time in the operation—you might evaluate capacity and labor performance using data, then partner with frontline teams to test and implement process improvements in a live environment.You will play a key role in translating data into actionable insights that influence operational leaders and drive measurable impact across workforce management, process optimization, and overall business performance.Why Join UsThis role offers the opportunity to work at the intersection of analytics and real-world operations where your insights directly shape how guests experience our parks and how our teams operate at scale. You’ll collaborate with diverse teams, tackle complex challenges, and see your work come to life in a dynamic, fast-paced environment.Key Responsibilities:Analytics & ModelingApply industrial engineering methods such as capacity analysis, queuing theory, forecasting, and optimization to solve operational challengesDevelop and maintain analytical models to support labor planning, demand forecasting, and operational decision-makingIdentify root causes of performance gaps and translate findings into actionable recommendationsField Studies & Data CollectionConduct on-site observational studies to evaluate processes, guest flow, and operational performanceCollect and analyze time studies, throughput data, and other operational metricsSynthesize field insights with data analysis to drive practical, implementable solutionsWorkforce ManagementSupport development of labor models, staffing strategies, and scheduling analyticsEvaluate opportunities to improve labor utilization and operational efficiencyContribute to workforce management tools and planning processesTools, Reporting & AutomationExtract and analyze data using tools such as SQL, Snowflake, and PythonBuild dashboards and reporting tools in Power BI and Excel to track KPIs and performance trendsSupport automation efforts to streamline workflows and improve data accuracyStakeholder CollaborationPartner with cross-functional teams and operational leaders to implement process improvementsCommunicate insights and recommendations through clear presentations and data storytellingSupport development of business cases for initiatives presented to senior leadership