Position Overview:
Provide professional information and referral services through call center operations. This role is full time/40 hours a week but does require some weekend availability.
Key Responsibilities:
Deliver high quality information and assistance services to contacts from multiple counties
Document all contacts in appropriate databases
Conduct resource searches using multiple programs and databases
Provide follow up and advocacy for contacts
Maintain accurate community resource information
Attend required training sessions
Extended hours may be required during disaster response situations
Skills Required:
Strong computer and telephone communication skills
Bilingual in Spanish
Excellent customer service abilities
Ability to work independently and follow guidelines
Familiarity with social services systems a plus
Pay Rate: $18.00/hour + $0.50/hour (bilingual incentive)
Schedule: Monday-Friday (8 hours shift between the hours of 7:00am-8:00pm with weekend availability)