SUMMARY:
To host all Pacifica guests, answer all inquiries, direct phone calls, and general admissions calls. The Receptionist will also assist Student Services and Guest Services in student check in/out, onboarding, and all other on-campus student needs. The Receptionist will conform to institutional policies and procedures and adhere to diverse, equitable, and inclusive practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Open venue in the morning (open doors or blinds as needed)if working the am shift
Turn on the digital welcome slides
Greet people and direct them to proper locations
Lock building doors in the evening if working the pm shift
Answer phones and direct calls or transfer information as needed
Maintain Lost and Found
Be available to provide clerical assistance as needed
Keep tea center clean, organized and fully stocked. Report when tea is getting low
Maintain “Safety Log/Daily Report”
Make and laminate signs as needed
Keep lobby tidy
Check supply room and report supply needs to reception supervisor
Respond to all telephone and electronic inquiries or direct them to the proper venue
Check in guests using the online system
Trouble-shoot accommodation complaints and fix as capable
Assist in daily mail deliveries i.e. distribute internal mail to staff/faculty mailboxes
Maintain inventory of site equipment and supplies
Monitor calendar to stay apprised of upcoming events and needed facility set ups
Know and practice all items from the Receptionist Procedure Information Manual.
Schedule massages; coordinate with massage therapists for scheduling
Maintain the “Welcome Board”
Coordinate with facilities with any issues that may arise
Possibility of being trained to process small bookstore sales
Carry out policies established by others
Work within existing rules and procedures
Execute all other duties as assigned
Other duties as assigned by supervisor
QUALIFICATIONS:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to interface with a number of different departments and outside agencies. Strong team player with ability to multi-task and possessing good interpersonal skills both written and oral.
EDUCATION and/or EXPERIENCE:
High school diploma required; college preferred.
1-2 years of general office experience, receptionist preferred.
Customer service experience.
LANGUAGE AND MATHEMATICAL SKILLS:
Ability to read, write, speak, and receive instruction in English.
Bi-lingual language skills preferred.
Basic math required.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where sometimes only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
PC literate; MS Office (including Word and Excel)
General office equipment
CERTIFICATIONS AND LICENSES:
None
PHYSICAL DEMANDS:
Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms and talk and hear.
Sometimes required to sit, climb and/or balance and stoop, kneel, crouch, and/or crawl.
Close and long range vision.
Ability to lift 20lbs.
PAY:
§ $17-$18/hour
Job Type: Full-time
HOURS:
3p-11:30p, Monday-Friday
MISSION:
To provide Pacifica’s student, staff, and guests with excellent customer service. By creating a warm and welcoming environment that is guided by Pacifica’s Core Values; and by staying current with Campus functions, Academic Sessions, and Public Programs.