Job Summary:frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.Essential Responsibilities:
Entry level position performing standard routine and often repetitive work under supervision of other staff.
Basic Qualifications:
Experience
Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
Additional Requirements:
Microsofts MCP and/or A+ preferred.
Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.
Preferred Qualifications:
Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
Associates degree in related field.
COMPANY: KAISERTITLE: Desktop Support AssociateLOCATION: Walnut Creek, CaliforniaREQNUMBER: 1249776External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.