We are seeking a dedicated Customer Service Rep/Expediter to join our team in Brighton, United States. In this dynamic role, you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting.Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clientsProcess customer orders accurately and efficiently, ensuring timely fulfillmentExpedite orders as needed, coordinating with various departments to meet customer expectationsMonitor order status and proactively communicate updates to customersUtilize CRM software and order management systems to track customer interactions and maintain accurate recordsCollaborate with internal teams to resolve complex customer issues and improve service deliveryIdentify opportunities for upselling and cross-selling products or servicesAssist in maintaining inventory accuracy and resolving discrepanciesGenerate reports on customer service metrics and order processing performance