Program Operations Manager

The Program Operations Manager supports Peacock’s on-demand video fulfillment supply chain while acting as a senior operational lead across multiple workflows. This role is responsible for end-to-end content readiness, overseeing asset launches, and ensuring seamless coordination across internal and external partners. The POM role serves as both a hands-on contributor and team mentor – leading process optimization, client engagement, and cross-team initiatives that enable operational excellence.Responsibiltities:Operational LeadershipOversee and monitor all aspects of the onboarding and ingest process to ensure timely delivery of priority assets ahead of launch.Provide advanced support to Specialists and Coordinators for complex workflows, acting as an escalation point and solution owner.Collaborate with internal and external partners to streamline processes, optimize cross-team workflows, and maintain alignment on deliverables and timelines.Ensure adherence to content prep standards, encoding requirements, and compliance guidelines.Client and Vendor EngagementHelp manage client communication and new vendor onboarding, setting expectations for deliverables, turnaround times, and quality standards.Serve as a primary operational contact for high priority launches and issue escalations.Create and maintain positive, proactive relationships with partners to streamline collaboration and reduce cycle times.Process and DocumentationCreate, finalize, and maintain Standard Operating Procedures (SOPs) to drive consistency and efficiency across teams.Lead and train team members on new workflows, ensuring adoption and operational readiness.Generate and manage TECHPMR development tickets and escalate systemic issues to leadership when necessary.Reconcile and maintain process documentation, including workflow diagrams, trackers, and user guides.Project and Initiative OwnershipOwn and drive project initiatives, maintaining visibility of all open items, risks, and milestones.Identify opportunities for workflow automation and optimization to support scale and reliability.Track cross-departmental priorities and communicate progress to leadership.Provide off-hour support for time-sensitive launches as needed.