This position is responsible for posting Automated Clearing House (ACH) debit and credit exceptions to member accounts, returning any un-posted ACH exceptions, and balancing posted and un-posted exceptions for the day. Other duties of this position include the timely processing of ACH disputes, stop payments, notifications of change (NOCs), email communications as well as processing EFT share transfers and paper payrolls.
Essential FunctionsProvide external and internal member service in regard to ACH activity on members accounts via phone and/or other communication avenues (CRM, Online Banking and specialized email groups, ACH and Direct Deposit). Processing ACH disputes Create and maintain EFT (Electronic Fund Transfers) to include paper payroll Process ACH Reclamations/Deceased Accounts Review Daily Modified Loan Reports/Skip A Pay. Review Daily ACH Stop Pay report.Support with processing ACH debit and credit exceptions by either posting to member accounts, mortgages or returning items to the ODFIs via FedLine by way of Application Support. Log totals in various tracking sheets. Assist with balancing various GLs.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.