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Description/Job SummarySummary: The Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of assigned healthcare facility, its agents or contractors and BCI personnel. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace.Immediate opening for a dedicated individual with a strong work ethic and general understanding of the familiarity with the duties of a SOC Dispatcher/Operator.Principle Responsibilities
The Security Dispatcher serves and is directly responsible for the monitoring of the alarm systems, the cameras, and the radio systems for security throughout the assigned Service Area.
The Security Dispatcher is hired to make decisions: rapidly, accurately, and often times with very little information to go on.
The Security Dispatcher is also the liaison between security and all other departments as well as patients and visitors.
The Security Dispatcher is also responsible for making the appropriate internal and external notifications during facility emergencies or unusual events, as well as keeping the Security Shift Lead or Supervisors at all locations advised of unusual occurrences that might affect his or her shift.
The Security Dispatcher will also be responsible for accurately processing, logging and reporting events on his or her shift, coordinating incident and service request responses, and performing routine equipment maintenance as directed by the Lead or Supervisor.
The Security Dispatcher is assigned logistical support projects and other duties within the SOC as needed.
Required Skills/Knowledge
Use of personal computer and spreadsheet software
Knowledge of or ability to learn security operations and procedures
Courteous telephone manner
Strong Oral and written communication skills
Strong customer service and service delivery orientation
Must be detail-oriented and able to handle multiple tasks
Ability to interact effectively at various social levels and across diverse cultures
Minimum QualificationsEducation/Experience: High School Diploma or GED experience in security, military, or law enforcement, computer technical related experience preferred. Prefer one year of healthcare security experience or previous supervisor experience in service field.
Vacancy expired!