A distribution center located in AURORA has an immediate opening for a CUSTOMER SERVICE DISPATCHER position.
Job Description:
The Transportation Dispatcher is responsible for dispatching routes and truck drivers in compliance with rules and regulations. Our service is related to all types of home furniture deliveries.
Responsibilities:
Dispatches and monitors the movements of customer's freight. Daily communications are customarily done via wireless tablets and/or cell phones, other interactive electronic devices or face to face.
Duties customarily involved in all aspects of pickups and deliveries and tracks shipments from inception through completion
In charge of resolving any issues that may affect the scheduled times for pickup or delivery. These problems normally include mechanical problems with trucks, delays due to traffic or weather challenges or changes requested by the customer regarding times or locations
Record incoming and outgoing calls and notes what actions were taken. Records are also generally kept that reflect information on the vehicles, freight charge bills, and estimated times of arrival.
Update changes in direction, destinations, freight or other factors are regularly recorded. If any mishaps occur or if there is an issue with a shipper or customer, these records may be useful in the resolution process.
Qualifications:
Bilingual / Spanish is a plus.
Ability to manage several tasks simultaneously.
Keen orientation to detail.
Excellent organization skills and logical thinking.
Strong verbal and written communications skills.
Excellent follow through on daily tasks and projects
Computer literate
Excel proficient
Data entry skills
Please send us your resume. Click on the "REPLY" box at the top. Then click on: "reply by email". Attach your resume.
We'll evaluate it and call you back for an interview.
Then, you can contact our manager: "ALFREDO LEON" at:
(510) 778 2199