Req ID: 37951Pay: $20.00 - $23.00 / hourCategory: Front OfficeJob type: Full-TimeSubsidiary: Parks & ResortsThe opportunityDelaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay$20.00 - $23.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .What we offerLife in Estes ParkLooking for a job you love in a place you'll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill out of the outdoor activities with the convenience of the living in the town of Estes Park.
Dorm-style housing available for $60/ week including wi-fi and all utilities
Low cost off-site laundry facility
Tons of outdoor activities including:
Access to hiking and back-country skiing in Rocky Mountain National Park
Rock climbing in Performance Park
Mountain biking in Hermit Park
Horseback riding, nature watching, camping, fishing, and much more!
Perks at Holiday Inn Estes Park
Health, dental, and vision insurance
401k with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
50% off food & beverages
20% off retail items
Referral bonus – earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
Available for full-time, year-round team membersWhat will you do?
Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
Implement policies, procedures, and service standards in conjunction with management
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
Handle cash; maintain records pertaining to inventory, team, orders, and supplies
More about you
At least three years of experience in hospitality, front desk experience is preferred
Prior supervisory experience preferred
Computer literate in MS Office programs; some experience with property management systems preferred
Must be fluent in English language both spoken and written
One to three years of experience managing a Loyalty Program preferred
No college degree required
Shift detailsDay shiftEvening shiftOvertime as neededWho we areHoliday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from the Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting. We offer on-site housing and discounts on meals, retail, and lodging.We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.Together, we’re shaping the future of hospitality — come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.https://careers.delawarenorth.com/whatweoffer