Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.Department SummaryOur Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.Job Duties and ResponsibilitiesThis Technical Writer will be working within the Retail Wireless Platform and Project Management Team under the Retail Wireless Operations team. They will be working in a collaborative, fast-paced, and ever-evolving environment spanning the Boost Mobile pre and postpaid brands and broader DISH organizations.Key Responsibilities:
Provide guidance to team members, fostering a culture of collaboration, creativity, curiosity, and accountability.
Coordinate with cross-functional teams to write features that accurately represent business requirements and solutions.
Ensure scope alignment and technical understanding of business goals.
Communicate effectively with stakeholders, including executive leadership.
Identify, manage, and mitigate business risks; support conflict resolution and root cause analysis.
Collaborate with product and IT teams to develop and implement solutions that enhance efficiency and business performance.
Skills, Experience and RequirementsEducation and Experience:
BA/BS in a technical or business discipline; Masters degree and relevant certifications desired
3+ years of Technical Writing or Feature Writing, or an equivalent combination of education and experience
Skills and Qualifications:
Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict
Strong experience in collaborating across the Enterprise and managing expectations of cross-functional team members
Experienced in capturing, documenting, and managing cross-functional team impacts
Self-motivated with strong, analytical and problem-solving skills; familiarity with problemsolving frameworks preferred
Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes
Experience creating technical business requirements for large-scale company initiatives
Proficiency using Google Suite, Rally, Atlassian, and other PM tools
Salary RangesCompensation: $72,350.00/Year - $103,400.00/YearBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.