Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.The Charles Schwab’s Core Technology Solutions organization is looking for an experienced and motivated Application Production Support Engineer to be part of a team comprised of Subject Matter Experts (SMEs) supporting a large portfolio of systems and applications in the Treasury, Securities Lending, and Risk Technology space. Your responsibilities will include working with a blended development team of on-shore and off-shore SMEs, systems administrators, DBAs, and business analysts to perform troubleshooting and resolution efforts of incidents impacting production systems.What you will do:
Support Financial Services applications as an SME in the Service Availability and Engineering team.
Solve problems and provide support, taking responsibility to make decisions when appropriate
Leverage ITIL principles to bring scale and efficiency to the organization
Expand alerting and monitoring to improve operational resiliency and availability
Employ monitoring to improve Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR) metrics as part of analyzing trends and making recommendations for continuous improvement
Drive Incident Management calls, providing clear, concise, and timely communication to Application and Business stakeholders during the triage, troubleshooting, investigation, and resolution of individual or system-wide outages
Document and maintain resolutions in the Schwab Knowledge Base Article System
Develop/Improve Production Readiness processes to ensure the team is ready to support features deployed to production
Coordinate application maintenance activities, such has OS upgrades, Disaster Recovery exercises, Vulnerability Remediations, certificate renewals, password rotations, etc .
Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with best practices, security standards, and guidelines
Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production
Provide off hours release / deployment and on-call support of service recovery events on a rotational basis.
What you haveRequired Qualifications:
Degree in Computer Science or Engineering
5+ years Application Production Support/Operations or similar experience
Working knowledge of automated deployment processes and tools such as Bitbucket/Bamboo and/or Git
1-2 years of Schwab technology domain experience as a current or recent contractor or employee
Exposure to Cloud/SaaS applications
SQL/Databases (SQL Server)
OS: Windows, Linux
Control-M or similar enterprise automation technology
Splunk
ITIL Processes including Change, Incident, Problem Management, & Root Cause Analysis
Remedy, JIRA, Confluence
Superior oral and written communication skills with the ability to communicate clearly and concisely
Strong ownership mentality
Keen focus on metrics and trend analysis
Self-motivated with a strong ability to identify and prioritize multiple issues
A sense of urgency and confidence putting the customer first to resolve incidents
Accustomed to working in stressful environments
Ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to Application Development and Business partners
Detail oriented and organized with strong analytical skills
Team player with strong collaborative qualities and a positive demeanor
Preferred Qualifications :
Previous experience supporting financial services applications, preferably in the Treasury, Risk, and or Securities Lending lines of business
ITRS & AppDynamics
IIS / WebSphere
Net/C#/Java Exposure
Knowledge of RabbitMQ or similar messaging systems
Knowledge of F5 Load Balancer
What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
CO Salary Range: USD $81,800 - $167,200 / YearWhat’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.