Vacancy expired!
Your Opportunity
We are seeking an expert Sr. Product Manager to join our Voice Channel Product Management team to own the full lifecycle of a set of Schwab's Workforce Management Platform.The ideal candidate will possess a blend of business and technical savvy; a vision, and a drive that transforms that vision into a reality. You are hands-on, be able to work with both technical and business partners. You should also have experience maintaining relationships with external suppliers.You are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing business requirements, defining the product vision, and working closely with business, technology, and customer partners to ensure business value and client satisfaction goals are met. The Sr. Product Manager's job also includes ensuring that the product supports the firm's overall strategy and goals.Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.- Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference
- When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
- Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
- Develop a clear product strategy for your set of products and services within the overall the Voice Product Portfolio, ensuring they are positioned accurately in terms of breadth and depth of functionality
- Work closely with other Voice Product Managers to build, run, and maintain the Voice Channel portfolio roadmap; identifying client and employee struggles, converting them into themes, initiatives, and features and prioritizing them in a quantifiable justified way
- Handle one to many large and sophisticated product's life cycle from inception (including modifications, upgrades and maintenance) through end of life
- Develop and maintain lean business cases and outcome-focused roadmaps in partnership with business and technology partners
- Provide team members with information on progress and breakthroughs from scrum teams in a clear measurable way that provides access to progress
- Provide leadership and coordination on large strategic and sophisticated projects, with executive visibility and multiple critical dependencies
- Perform and use market and user research to further support rationale for product development and positioning
- Participate in product review meetings for a given product set ensuring crucial team members are involved where appropriate
- Work with service provisioning, engineering and support teams to ensure that current and planned products are achievable and delivered to market according to the agreed specification
- Lead without formal authority, exhibiting and promoting a Lean-Agile mentality and practices
- Mentor and coach less senior product managers
- Promote cross-team and cross-organizational knowledge sharing through forums such as user groups, design reviews, communities of practice, etc.
- Build strong working relationships with Technology and Business partners to enable cross functional collaboration
- Maintain a "pulse" on trends important to our clients and business goals to explore and improve new solutions that meet needs
- You are fully committed to serving the needs of clients, employees, and shareholders. In addition, the individual possess strong product management and leadership skills and be passionate about optimizing clarity and communication.
- Bachelor's degree, Master's preferred
- 3+ years required of experience, particularly in product management and product development capacity within a contact center or call center environment
- 3+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
- Knowledge of large scale Workforce Management platforms preferred
- Consistent track record to connect business priorities into a product roadmap
- Knowledge of voice contact center products and services
- Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Strong relationship building skills
- Proven collaborative style, with ability to lead and influence diverse teams
- Strong detail and process orientation using data to measure efficiency and progress
- Excellent problem-solving and critical-thinking skills
- Strong emotional intelligence/maturity and presence
Vacancy expired!