Ticket Supervisor - Command Center

The Command Center Supervisor will lead a team and operate a centralized Command Center (CC) supporting gate operations across all four mountains. The CC will serve as the nerve center for real-time gate monitoring, communication, and incident response, boosting coordination, efficiency, and visibility across departments while enhancing the guest experience. This position reports to the Director of Operations.Applications for this role will be considered on a rolling basis.The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Essential Job Functions / Key Job Responsibilities Real-time monitoring of infrastructure, gate operations, and loss prevention Streamline internal/external communications Centralize incident management and escalation Operational reporting and dashboard insights Emergency coordination during outages or peak activity Centralized project center, to include and not limited to: Underground/Fraud mitigation and collaboration Third party Season Passes (TMC + IKON internal processes/coordination) HR Pass Termination lists Merge projects Chamber processing and Audit Workstations, real-time data systems, integrated monitoring tools, communication, and alerting platforms (e.g., camera feeds). Other duties as assigned