On-Site Help Desk Technician

Job DescriptionAn employer is seeking a Help Desk Technician to join their team based in Rocky Hill, CT. This position will be on-site at the Public Health Lab and is open due to ongoing technical support needs as the agency implements two new Laboratory Information Management Systems (LIMS). The Help Desk Technical will support project efforts onsite and provide technical support and troubleshooting for both hardware and software and will assist in coordinating across multiple vendors and departments. The Help Desk Technician will be responsible for equipment set up including desktops, monitoring, and peripherals for Lab personnel including rolling out software and performing software updates and installs. They will receive daily tickets from users and provide in-person and remote support through systems configuration, troubleshooting, and maintenance. They will test, install, and set up application programs, train end users on IT policies and procedures, imaging, and provide overall troubleshooting including network support and software issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements5+ years of experience within a Help Desk, Desktop Support, or Service Desk positionStrong experience troubleshooting within Active DirectoryExperience with new software installations and handling hardware upgrades including imaging of computers Previous experience working in a Lab, working for a state department, or within the healthcare sector in general nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.