CRM Lead Administrator

DescriptionHumana Edge: Who We AreImagine using your workday to make a meaningful difference in people’s lives. Envision working in an environment where you are not only encouraged to create a positive change but also given the tools to make that change happen. Welcome to Humana Edge! Our mission is to transform the experience that we provide for seniors and all of the teams that supports them in their health journey – working to meet their social, emotional, and medical needs. As an Edge associate supporting SUGAR CRM you will develop the platform that will allow our associates to guide members and the teams that support them, through their healthcare journey, ensuring they get the guidance and support they need so they can focus on fulfilling their life’s ambitions and goals. At the Edge, whole person health is about discovery, connections, and community.ResponsibilitiesHumana Edge: Who We AreImagine using your workday to make a meaningful difference in people’s lives. Envision working in an environment where you are not only encouraged to create a positive change but also given the tools to make that change happen.Welcome to Humana Edge!Our mission is to transform the experience that we provide for seniors and all of the teams that supports them in their health journey – working to meet their social, emotional, and medical needs. As an Edge associate supporting SUGAR CRM you will develop the platform that will allow our associates to guide members and the teams that support them, through their healthcare journey, ensuring they get the guidance and support they need so they can focus on fulfilling their life’s ambitions and goals. At the Edge, whole person health is about discovery, connections, and community.The SUGAR CRM Lead will configure all workflow and task management, configure and maintain the SUGAR CRM knowledge management and create a rapid force team that can identify associate pain points within the CRM. Ensures that production schedules are followed and product(s) meet specifications and quality requirements. Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.Location options - Louisville, KY, Boston, MA, Work At Home an option as wellRequired Qualifications· Bachelor's degree · Minimum 2-years administering or supporting the SugarCRM application highly preferred (other CRM application experience would be considered). · Experience configuring and using SugarCRM for customer service-based functions strongly preferred· Experience configuring SugarBPM strongly preferred· 2 or more years of project leadership experience· Experience with the technologies in use in the application(s) or infrastructure· Experience with unit testing and mocking​· Ability to manage multiple tasks and deadlines with attention to detail.· Ability to communicate effectively and deliver presentations to senior leaders· Advanced experience leading special projects and producing metrics, measurements and trend reports· Must be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications:SugarCRM Admin Specialist certification strongly preferredExperience working with a contact-center is of strong value· MBA or other Advanced Degree· Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams· Possess a solid understanding of operations, technology, communications and processes· Six Sigma certification· ITIL certificationPlease note: this is not a Developer role. If you have a background based in development and have expanded your skill set by administrating and project-leading a CRM application, such a SugarCRM, please consider this opportunity.Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.