Vacancy expired!
As a Customer Service Representative for our e-commerce platform, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our online customers. You will be the primary point of contact for addressing inquiries, resolving issues, and providing assistance related to product orders, deliveries, and general customer concerns. The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to thrive in a fast-paced e-commerce environment.
Customer Interaction:
Respond promptly and professionally to customer inquiries via various channels, including email, live chat, and phone.
Assist customers in placing orders, navigating the website, and providing product information.
Resolve customer issues, concerns, and complaints with a focus on first-contact resolution.
Order Management:
Process and track customer orders, ensuring accuracy and timely delivery.
Coordinate with relevant departments to address order-related issues such as shipping delays, product availability, and returns.
Product Knowledge:
Stay informed about the products available on the e-commerce platform to provide accurate information and recommendations to customers.
Technical Support:
Assist customers with technical issues related to the website, payment processing, and account management.
Collaborate with the IT team to escalate and resolve technical challenges.
Problem Solving:
Investigate and resolve customer concerns efficiently, demonstrating a proactive and solution-oriented approach.
Identify patterns in customer issues and provide feedback to improve overall customer experience.
Communication and Collaboration:
Communicate effectively with cross-functional teams, including warehouse, logistics, and marketing, to address customer needs and improve processes.
Collaborate with colleagues to share best practices and enhance team performance.
Customer Feedback:
Gather customer feedback and insights to contribute to continuous improvement initiatives.
Provide recommendations to enhance the overall customer experience.
Requirements:
1) High school diploma or equivalent; college degree preferred.
2) Proven experience in customer service, preferably in an e-commerce or retail environment.
3) Excellent written and verbal communication skills.
4) Strong problem-solving and critical-thinking abilities.
5) Familiarity with e-commerce platforms and order processing systems.
6) Ability to multitask and thrive in a fast-paced environment.
7) Customer-centric mindset with a passion for delivering exceptional service.
8) Basic knowledge of Microsoft Office and customer service software.
Hours: Part-time or Full-time; Hours are negotiable.
Join our team and be a key player in ensuring a seamless and positive shopping experience for our online customers!
Vacancy expired!