With ENVITAE, you get all the great benefits of an apartment stay, without the downside risk of being hosted by an individual. We are a fast growing, luxury, short-term stay company currently operating in eight cities and rapidly expanding. Our guests expect sparkling clean and perfectly maintained apartment homes. You can find out more about our company here: www.envitae.io.
We are seeking a Hospitality Operations Manager in Arlington, VA.
Language Requirement:
English Fluency + fluency in one other language preferred (Mandarin, Arabic, German, Spanish, Italian, French preferred)
What You'll Do:
Big Picture Responsibilities
- Manage and improve operational practices and procedures - actively seek areas for improvement
- Act as the buffer between the management team & reservationists (all remote) and Arlington-based employees
- Track and forecast operational trends and analysis
- Provide daily operations oversight for Arlington
Day To Day Responsibilities
- Perform and oversee all Arlington housekeeping and maintenance tasks
- Optimize and manage all scheduling and payroll for Arlington personnel
- Reporting and tracking via spreadsheets
- Hire, motivate, coach, and discipline personnel
- Stay on top of all operational issues (damages, internal maintenance and upgrades, equipment replacement)
- Maintain key control system for various properties
- Coordinate consistent property inspections
- Monitor all V.I.P.’s, special clients, and requests
- Assist in onboarding new properties
- Coordinate between multiple teams - housekeeping and maintenance on the ground, as well as remote management and reservationists
- Be the eyes and ears of management on the ground and keep an open line of communication
- Handle relationships with existing buildings and act as a go to person for emergencies
Requirements
- Must have at least four years of hospitality, housekeeping and/or house manager experience
- Must be able to wear multiple hats and work in a small team environment
- Ability to adapt in a rapid growth environment
- Must be tech savvy - using Slack, Google Suite, Excel, etc. and/or learning new programs/apps shouldn't be a problem for you
- Must have at least a bachelor's degree
- Should not have a clock-in clock-out mentality
- Have a passion to make other people happy
- Must have a reliable transportation vehicle (car, motorcycle etc) and valid driver's license to travel between properties when needed
- Sense of humor
What We're Offering:
- Contract salary of $65,000
- Flexible, self-determined scheduling with some local travel and remote tasks
- Discounted stays at ENVITAE homes around the country
- Be part of a rapidly growing company with a lot of potential for personal growth in your career and work with smart and ambitious colleagues from around the world
IMPORTANT: Please send an email with your resume and a cover letter explaining why you think you'd be a great fit for this role to kelsey@envitae.io. This is a required step to be considered.