High-End Beauty Salon is seeking a Front Desk Receptionist to serve as the first point of contact for customers visiting or contacting our salon. Your role will be crucial in providing information about our beauty services.
Responsibilities:
- Warmly greet clients upon arrival and escort them to the appropriate beauty specialist, informing the assigned beauticians of their arrival.
- Book and confirm appointments via phone and email.
- Utilize scheduling software, preferably Phorest, to manage bookings.
- Process transactions (cash and credit cards) and issue receipts.
- Balance the cash register at the end of each day.
- Offer beverages and engage in conversation with clients in the waiting area.
- Welcome walk-in clients, answer questions about our services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Cross-sell services and products when appropriate, such as recommending products or offering gift cards.
- Update client records with contact information, billing details, appointments, and services provided.
- Maintain a tidy reception area.
- Keep social media platforms (Facebook, Google, Nextdoor, Pinterest) updated with before-and-after images and relevant content.
Requirements:
- Proven experience as a Receptionist, Front Desk Representative, or similar role in a beauty salon.
- Hands-on experience with office equipment, including computers, printers, and POS systems.
- Familiarity with processing transactions.
- Excellent social media skills.
- Strong communication abilities (verbal, phone, and email) focusing on customer service.
- Solid organizational and record-keeping skills.
- Ability to remain calm in stressful situations.
- Fluent in English; proficiency in other languages is a plus.
Working Hours:
Monday, Tuesday, Wednesday, and Friday 9 am to 6 pm
Thursdays 9 am to 7 pm
Saturdays 9 am to 5 pm.
Ultimately, you will help enhance our salon's reputation by building friendly and trusting relationships with our clients.