Customer Care Specialist
Send resumes to skconner@us-installations.com
Company Description
USIG has been an authorized flooring provider for the nation's largest home improvement retailer for over thirty years. USIG is looking for a Customer Care Specialist for our Fort Myers facility.
Job Description
This is an office-based position, assisting with the flooring installation process from beginning to end. Must have great customer service skills.
Responsibilities include:
· Constant interaction with our retail partner, installers, and customers
· Schedule installations and confirm appointments with customers
· Monitor and track installations and service calls
· Solve customer problems and issues
Job Requirements
· Bilingual candidates (Spanish) are a huge plus
· Previous Customer Service experience
· Strong phone presence including the ability to solve customer issues.
· Must be able to pass a criminal background check.
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 2 years (Preferred)
Call Center: 2 years (Preferred)
Language:
Spanish (Preferred)
Work Location: Fort Myers
Send resumes to skconner@us-installations.com