Description We are seeking a skilled and customer-oriented Help Desk Technician to provide technical support to our employees. The ideal candidate will have a strong understanding of computer systems and excellent problem-solving skills. This role requires a high degree of patience and the ability to communicate technical information clearly and concisely.Responsibilities:
Provide first-level technical support to employees for computer hardware, software, and network issues.
Troubleshoot and resolve a variety of technical problems, including email, software applications, and network connectivity.
Install, configure, and troubleshoot computer hardware and software.
Maintain and update computer systems and software.
Document all support requests and resolutions.
Escalate complex issues to higher-level technical support when necessary.
Provide basic user training and support.
Maintain a positive and professional demeanor at all times.
Requirements
Strong problem-solving and troubleshooting skills.Excellent customer service and communication skills.Ability to explain technical issues in clear and simple terms.Proficiency in Microsoft Windows operating systems.Knowledge of common computer hardware and software applications.Ability to work independently and as part of a team.Strong attention to detail and organizational skills.Experience with ticketing systems Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .