Description:Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services/activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.Skills:Customer service, SpanishTop Skills Details:Customer service, SpanishAdditional Skills & Qualifications: 1-3 years Previous experience in patient& family centered services or customer service department in a healthcare setting AA/AS degree preferred Experience in patient/family centered services or customer service department in a hospital setting highly preferred Fluency in both English and Spanish highly preferred Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times Ability to react calmly under stressful conditions and redirect families to appropriate resources Displays a professional image and is a role model in service excellence Desire to fill the needs of all internal and external customers with positive communication skills Exceptional verbal and written communication skills Excellent computer skills with strong Microsoft Office skills including PowerPoint, Access, Excel and Word Ability to work with numerous and frequent interruptions Ability to maintain confidentiality of sensitive patient information Ability to make small group presentations and engage families Fosters positive team morale and company cultureExperience Level:Intermediate LevelAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.