Director of Membership

What you'll do Develop and execute a comprehensive membership strategy that attracts, captivates, and retains a cultivated, exclusive membership base, elevating the Delano experience.Introduce groundbreaking membership tiers, bespoke packages, and elevated services that reflect the Delano spirit, ensuring our membership base remains both sophisticated and profitable.Stay ahead of the curve—constantly analyze market trends, member behavior, and competitors, and ensure our offerings stay fresh, enticing, and in tune with our clientele.Guide and lead a team that delivers exceptional service to your members and any potential membersFoster an environment of collaboration, excellence, and creativity, ensuring your team is inspired and aligned with Delano’s commitment to luxury and personalized service.Curate bold initiatives to boost membership revenue, from innovative promotional campaigns to exclusive corporate partnerships and member referral programs.Execute creative strategies to achieve and surpass our year-one membership targets while maintaining the integrity and exclusivity of the club.Uncover new, elevated revenue streams through premium experiences, unique offerings, and partnerships with luxury brands that perfectly complement the Delano lifestyle.Build and nurture deep, personalized relationships with each member—crafting an experience that is uniquely tailored to their tastes, desires, and expectations.Keep your finger on the pulse with proactive communication, ensuring members feel connected to the essence of Delano Miami Beach at all times.Leverage data and insights to understand member preferences and behaviors, continuously enhancing the member experience with tailored offerings.Use data-driven strategies to personalize the membership journey, boosting satisfaction and ensuring our offerings remain compelling.Craft a seamless, personalized onboarding process for new members that introduces them to the exclusive Delano experience from the very first moment.Maintain an ongoing engagement strategy that keeps members enchanted with exclusive access to curated events, personalized service, and surprise moments that align with the Delano lifestyle.Continuously solicit feedback and adjust services, ensuring the membership program evolves and remains as exclusive and exciting as our members deserve.Work closely with hotel operations, sales, marketing, and events teams to create seamless integration of the membership program into the broader Delano experience.Coordinate with hotel operations teams including but not limited to Front Desk, Concierge, F&B, and wellness teams to ensure that every member benefit is delivered with the signature Delano style, creating the ultimate luxury experience.Attend premier industry events and networking functions to spread the word about Delano's membership offeringCultivate and strengthen relationships with influencers, industry leaders, and luxury partners who share Delano's vision, establishing the club as the epitome of exclusivity.Position Delano Miami Beach as the go-to destination for members who seek extraordinary experiences, collaborating with key stakeholders to drive the club’s continued success.