The Balfour - Front Office Manager

The Front Office Manager is responsible for overseeing the daily operations of the Front Office and leading the team to ensure we are exceeding guests' expectations.What you'll doSupport the running of our day-to-day Front Office, inspiring and empowering the team to deliver the best guest experience at all timesDirect all activities of the front office.Answer phones and emails, handling and delegating Front Office requests.Work closely with Housekeeping and Engineering teams to make sure daily operation is running smoothly for guests and team members, alike. Partner with all departments where necessary to ensure guest satisfaction.Attend, prepare and take action in various hotel and departmental meetings.Ensure compliance of brand standards, operating procedures and policies.Continuously evaluate the performance of Front Office team, making improvements and taking corrective actions when necessary.Conduct interviews, hiring and training for all Front Office positions.Monitor and review guest comments – respond to guests as needed. Identify areas for improvement in guest satisfaction, guest relations and/or guest loyalty and celebrate the wins.   Monitor daily availability and occupancy, working closely with upper management and Revenue teams to fill the house and resolve any challenging issues.Track and maintain records of all guest issues and recoveryParticipates in Fire Safety and Loss Prevention programs