VIP Coordinator

JOB OVERVIEW: Under the guidance of the Pool & Beach Leaderhsip Team, The VIP Host Coordinator plays a key role in delivering a highly personalized and seamless guest experience, serving as the liaison between VIP guests, hotel operations, and internal departments. This role is responsible for coordinating arrivals, preferences, special requests, reservations, amenities, and experiences for high-profile and luxury guests while ensuring all interactions reflect the hotel’s standards of discretion, intuition, and exceptional service. YOUR KEY RESPONSIBILITIES: Maintain detailed guest profiles, preferences, notes, and special occasions within internal systems.Coordinate with Sales, Membership, and Executive teams regarding hosted guests, celebrities, influencers, ownership, and special visitors.Assist with special events, activations, and high-profile experiences within the hotel.Communicate directly with guests regarding reservations, pricing, minimum spends, arrival times, and venue policies.Respond promptly and professionally to guest inquiries, requests, and concerns while maintaining confidentiality and discretion at all times.Maintain organized reservation records including deposits, confirmations, special requests, and guest preferences.Host and welcome VIP guests upon arrival and ensure smooth table seating and service coordination.Build and maintain relationships with repeat clientele, hotel guests, influencers, and high-value guests.Work closely with VIP Hosts, Promoters, Security, and Operations teams to ensure seamless guest flow and table readiness.Assist in driving table sales and maximizing revenue opportunities through upselling and guest engagement.Ensure all reservations are properly plotted and updated in POS System prior to venue opening.Handle guest concerns or special requests professionally and efficiently while maintaining luxury hospitality standards.Monitor reservation pacing and communicate updates regarding occupancy and VIP arrivals to management.Maintain knowledge of all menus, pricing, entertainment schedules, promotions, and venue offerings.Ensure all standards and guest expectations are met at all times.Maintain a professional appearance and demeanor reflective of the venue brand.Performs opening, running, and closing duties related to VIP operations and reservations.Understand the operational setup and principles of the venue.Any other reasonable duties assigned by management.We recognize we are in the hospitality industry and that may require us to provide lateral service. Team Members may be asked to perform various related tasks in the spirit of providing exceptional guest service.