Vacancy expired!
Description Are you a level 2 Tech Support professional and local to the Naples, FL area? If so, we have the ideal role for you working 5 days onsite at our client's location in Naples, FL. Apply for this growing company's Help Desk Analyst position in the Non-Profit field. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. You will need to be comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. If you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. There might also be times when you need to cover alternative shifts.How you will make an impact
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Requirements - Strong problem solving and analytical skills
Proficiency in Basic Troubleshooting
Adeptness in Microsoft Exchange
Basic Network Troubleshooting experience required
Foundational knowledge in Ticketing System
Solid understanding of Active Directory
Microsoft Office 365 experience highly desired
In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
If you have ITIL certification, you are strongly encouraged to apply
If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position
Ability to multitask effectively
Background in one or more programming or scripting language
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Excellent written, verbal and social communication skills highly desired
Applicants should have a combination of superior customer service skills and technical aptitude
Capable of working independently with minimal oversight Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Vacancy expired!