We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.Respond to customer inquiries via phone, email, and chat in a timely and efficient mannerHandle customer complaints and concerns with patience and understandingProcess orders, refunds, and exchanges accuratelyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to resolve complex customer issuesDocument customer interactions and update account information in our customer service softwareIdentify and escalate priority issues when necessaryProvide personalized solutions to enhance customer satisfaction and loyaltyParticipate in ongoing training to improve customer service skills and product knowledge