We are a telemarketing company looking for motivated, career driven, dedicated individuals to be apart of our team. Our aim is to provide excellent customer service to our clients, to ensure client’s satisfaction is met. We provide a comfortable and well-equipped environment to our staff.
We are looking for qualified professionals for the following position and shifts.
Customer Service Rep
12:00pm to 8:00pm
1:00pm-9:00pm
If you are not able to commit to this schedule please do not inquire as the schedule is permanent and will not be accommodated.
Responsibilities:
As a customer Service Rep, you’ll ensure customers receive a hire level of care and attention. You’ll problem-solve and take ownership for each customer request.
The ideal candidate has a positive, can-do attitude and the desire to turn a negative into a positive.
You’ll bring a high level of enthusiasm and a sales mentality to ensure existing clients have the support they need.
Ensure a seamless, complete and effective process of contract verification for all prospective clients.
Process and apply customer payments to invoices and transactions.
Be the initial point-of-contact for calls from existing and prospective clients.
Provide basic and accurate information via phone/email.
Perform other clerical duties such as covering the receptionist when needed, filling, photocopying, printing and faxing.
Requirements:
One plus year of work experience as a customer service rep or similar role.
Proficiency in Microsoft Excel and Word
Professional attitude and appearance
Ability to be resourceful and proactive when issues arise
Excellent multitasking and time management skills with ability to prioritize effectively
Excellent customer service skills
Able to work on your own initiative
High School Diploma or GED
Data entry experience
Sales Experience is a plus but not required
Must also be articulate and be able to communicate with sale reps in regards to client inquiries and contracts.
Must be flexible and adaptable to a changing work environment and able to multi-task in a fast paced environment.
High level of attention to detail is a must
Fluent in English and Spanish is a plus
To schedule an interview text or call Stephanie at (321) 417-4254