Job Description:
As a Customer Service Representative at Nexmos Design, you will be the first point of contact for our clients, addressing their inquiries, resolving issues, and ensuring a positive experience. You will assist in maintaining customer relationships, offering solutions, and contributing to the overall success of the team.Responsibilities:Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.Resolve customer complaints or concerns effectively, ensuring customer satisfaction.Provide accurate information about products and services to customers.Maintain customer records and track interactions.Collaborate with other departments to resolve customer issues.Process orders and follow up on customer requests.Ensure all inquiries are handled with empathy, accuracy, and professionalism.