Guest Experience Agent

As a Guest Experience Agent, you will: Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department.Directly participate in the evolution of the development and training of Westgate Lakes Resort & Spa Guest Experience Team. Maintain and pursue higher standards/procedures for ensuring optimal guest experience.Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.Interact with guests reflecting positively on the resort and the company.Liaise with the rest of the resort departments to ensure delivery of high-quality service.Have the empowerment to make decisions focused on providing the best service to our guest.Be knowledgeable of room inventory and utilization for usage maximization.Participate in hands on coordination of all groups, rooming, billing, assignment, and arrival process.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.