Housing Manager

This role is based in our Orlando, or Fort Lauderdale office.As the Housing Manager, you will play a crucial role in planning and executing hotel accommodations for Informa trade shows and events. Serving as the primary liaison between Informa's event teams, hotel partners, attendees, and exhibitors, you will oversee the entire lifecycle of event housing — from strategy development and system implementation to inventory management and quality assurance.In this role, you will be responsible for maximizing hotel bookings while ensuring an exceptional guest experience. Additionally, you will maintain alignment with contractual obligations and financial targets.Role Accountability and Duties:Develop and implement comprehensive housing strategies tailored to each assigned show/event.Establish and manage project timelines to meet all internal and external deadlines.Conduct quality assurance audits prior to event launch in the reservation system.Build and maintain events within the Reservation System, ensuring accuracy and efficiency.Prepare and maintain revenue projections, event budgets, and periodic reforecasts.Serve as the primary point of contact for hotel partners, ensuring compliance with contract terms and delivering high service standards.Manage room block inventory, identifying opportunities to optimize allocations and minimize attrition.Analyze historical data, current performance, and market trends to inform buying strategies and boost bookings.Leverage hotel industry knowledge to negotiate additional value through concessions, comps, and flexible terms.Process and manage reservations for VIPs, staff, and guests as required.Collaborate with internal show teams to ensure the optimal use of complimentary room nights and amenities.Act as a key resource for attendees and exhibitors requiring housing assistance.Foster strong, ongoing relationships with hotel global sales offices, property contacts, and convention & visitor bureaus (CVBs).Maintain consistent communication with internal stakeholders, providing updates and insights on room block performance and event status.Represent Informa in industry events and hotel partner meetings to support broader business goals.This role may be based in a local office, pending local regulations, to promote collaboration and facilitate training/support.Occasional travel may be required to attend events or hotel site visits.Flexibility in working hours may be necessary to accommodate global time zones and event schedules.