 The Opportunity VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. Why This Role Matters This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement. This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday from our Orlando, FL office, along with the availability to work evenings and weekends.What You’ll Do Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions. Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction. Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities. Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes. Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization. Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.