Pharmacy Technician - Call Center - Orlando, FLJob Description: We are currently seeking Registered Pharmacy Technicians to join our call-center team. The ideal candidate will be responsible for handling a high volume of inbound phone calls, providing support with the receipt, review, and verification of patient prescriptions. This includes prepping and scanning documents, verifying patient data, and entering prescription orders into our pharmacy data system. Additionally, you will work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met promptly and efficiently.Responsibilities:
Handle a high volume of inbound and outbound phone calls.
Provide excellent customer service by addressing patient and provider inquiries.
Verify patient data and enter prescription orders into the pharmacy data system.
Prep and scan documents related to patient prescriptions.
Collaborate with pharmacists and pharmacy teams to ensure timely and accurate prescription processing.
Assist with prescription refills, manual resolutions, and prescription transfers.
Maintain accurate records of all pharmacy transactions and interactions.
Ensure compliance with company policies, procedures, and standards of ethics and integrity.
Qualifications:
Valid Florida Board of Pharmacy Registered Pharmacy Technician license.
Proficiency in Microsoft Office Suite.
Experience with pharmacy processing systems.
Familiarity with prescription terminology.
Strong computer and typing skills.
Exceptional customer service abilities.
Reliable with the ability to maintain professionalism.
Active listening and problem-solving skills.
Strong time management and organizational skills.
Adaptability and flexibility in a dynamic environment.
Ability to multitask and manage multiple requests simultaneously.
Preferred Qualifications:
National Certification as a Pharmacy Technician.
Previous experience in a call-center environment.
Experience with third-party claims processing.
Work Environment:
Onsite work at our call-center location.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Orlando,FL.Application DeadlineThis position will be accepting applications until Jan 27, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.