Technical Support Engineer

Hi,

• What do you consider to be your core personal values?, why are these important to you?

• What’s the most difficult problem you solved, describe the problem and tell me what steps you took to resolve it?

• Describe the type of manager or management style you feel you perform best under?

• Excellent communications skills (Written, Oral and Aural)
• Minimum 4 years’ experience working in Enterprise Support Delivery environments.
• Strong ability to manage customer escalations.
• Excellent Customer management \ Customer handling skills.
• Ability to assimilate knowledge quickly in relation to Product, Technologies and Enterprise Support Processes and Procedures
• Excellent and proven problem solving skills\knowledge
• Strong Team player and mindset
• Proven experience of working with Cloud computing technologies and an understanding of cloud based architecture
• Understanding of Software Development Methodologies (experience of developing enterprise s/ware or experience debugging Object Oriented code (Java preferred, or other relevant technologies)
• Experience providing SaaS support

• Open to candidates from across the EAST Coast U.S on the proviso that they understand the expectation of working in the Orlando