TEKsystems is currently searching for career-driven candidates interested in a Delinquency Control Counselor opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area!Job Description:
Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections (1-30 days late), 80-120+ calls per day.
To control/collect on past due Consumer Loan and Credit Card accounts for early stages of delinquency.
To provide member financial counseling and mitigate loss.
Location:Pensacola, FL – HYBRID schedule 2 days per week onsite in officeSchedule:Full Time, 40 hours per week. Monday-Friday 11:30am-8:00pm, Saturday 8:00am-4:30pm MUST be able to work minimum of 3-4 Saturday’s per month. If working on a Saturday, will have one day off during the weekSkills:
Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented
Bachelor or Associated degree with Retail or Sales Experience preferred
HS Diploma with collections or call center experience
Responsibilities:
Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
Control delinquency on Consumer/Credit Card loan accounts
Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
Explain and communicate relinquishing options such as settlements and bankruptcy
Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
Perform manager share transfers for amounts up to authorized limits
Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking)
Use on-line tools and contact appropriate parties
Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines
Experience LevelEntry LevelIf interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interestsAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.