Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.Position Summary:As an Administrative Assistant within our organization, your contribution will be pivotal in the precise management of our claims tracking system. Your chief responsibility will encompass the diligent input of new claims, necessitating meticulous attention to various details, including demographic data, provider information, and other critical aspects of claims. Precision and a keen eye for detail are paramount to ensure the integrity of our data. As an Administrative Assistant, you are an integral member of our team. You will facilitate internal communications. Your role extends beyond mere data entry; you are expected to proactively engage in the identification, examination, and resolution of any discrepancies or concerns that emerge throughout the claim entry procedure. Your adept problem-solving skills will be invaluable in addressing these challenges effectively and efficiently. This position demands not only a high level of administrative competence but also robust interpersonal skills to foster and augment the effectiveness of our team.Joining our team means contributing to a collaborative environment where attention to detail and communication are valued. If you're ready to take on a role that is critical to our operations and fosters professional growth, we look forward to your application!Job Responsibilities
Conduct thorough investigations to address and rectify any issues arising during the claims entry process, ensuring accuracy and efficiency in documentation and reporting.
Proactively identify challenging scenarios and escalate them to the relevant stakeholders, ensuring timely resolution and minimal disruption.
Act as the primary liaison between peer reviewers, the Medical Director, and additional team members, facilitating clear and constructive communication to support operational goals.
Engage in a variety of projects, demonstrating flexibility and a keen ability to adapt priorities as needed throughout the day to meet evolving business needs.
Diligently monitor and guide multiple project issues towards resolution, showcasing exceptional problem-solving skills and attention to detail.
Accurately record meeting agendas and minutes, capturing essential details and action items to ensure team alignment and progress.
Exhibit commitment to detail in all tasks, ensuring precision and accuracy in every aspect of your work.
Prepare and review monthly/biweekly invoices for approval, maintaining meticulous financial records and adherence to billing cycles.
Utilize your excel skills to create and manage spreadsheets that enhance workflow management and operational efficiency.
Provide essential technical support for webinars, assisting with setup and troubleshooting to ensure smooth execution of virtual events.
Display an exceptional ability to prioritize tasks effectively amidst fluctuating workloads, ensuring critical deadlines are met and quality standards are upheld.
This overview is not exhaustive. Responsibilities may be expanded to include additional duties as deemed necessary by management, offering opportunities for professional growth and skill development.
Required Qualifications; Knowledge, Skills and Experience
High School diploma or GED required; Associate degree is preferred.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint), Adobe or other PDF software, SharePoint, Teams, Outlook.
Demonstrates an exceptional attention to detail in all tasks.
Strong team player with a positive outlook towards team and client interactions.
Ability to draft professional, polished emails and communicate effectively in written and verbal forms.
Familiar with confidentiality policies and procedures, with the ability to navigate and utilize electronic systems proficiently.
Proficient in multitasking across projects, prioritizing tasks efficiently, and working collaboratively within a team setting.
Maintains composure and professionalism when handling challenging situations.
Experienced in managing claims through the review process and monitoring the status of each claim daily.
Ability to collaborate effectively with other Administrative Assistants to balance workload and assist in coordinating monthly meeting presenters.
Requires high-speed, reliable internet service for handling high-volume document management and participating in Teams meetings.
Excellent verbal and listening skills for courteous and professional customer interactions.
Independent worker capable of operating with minimal oversight, maintaining availability during standard business hours.
Keen ability to identify concerns and communicate effectively with the team and supervisors.
Medical terminology knowledge is beneficial but not mandatory.
Prooing skills to ensure accuracy and clarity in all communications.
Singularly Focused. Mission Driven.
Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact. We do this through our people.You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The compensation for this role is $17.00 to $18.00 per hour. Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.EOE AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! The Acentra Health Talent Acquisition Team