The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:
Manages one or more apps support teams.
Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Education:
Bachelor’s/University degree, Master’s degree preferred
Responsible to procure Unix Servers & NAS filesystems
Responsible to configure the servers as per applications requirements such as bigdata edge/data nodes.
Responsible for the installation, configuration, administration, monitoring and daily maintenance of Apache HTTPd, Apache Tomcat and Websphere architectures
Responsible to work on EOVS items and remediate the vulnerabilities.
Responsible to onboard the Databases functions ID’s into Cyberark.
Responsible to integrate the application components with Cyberark.
Responsible to create and maintain the Wide Load balancer URLS and Virtual IP configurations.
Responsible to onboard the servers, functions ID and 3DNS URLS into Autosys tool.
Responsible to setup and maintain the CitiSFT and NDM configurations for daily/weekly/monthly feed transfers to multiple partner systems.
Responsible for Unix servers upgrades in lower environments and co-ordinate with supports team in controlled environments.
Responsible to install required packages such as python conda packages in lower environments and provide the implementation plan in controlled environments
Coordinate with Development and Middleware teams to finalize hardware requirements and implement / support application solutions.
Work with Bigdata support team to procure the HIVE, impala queue , keytab, configurations and tune as per business requirements.
Good working knowledge of Big Data querying tools, such as Hive, HUE and Impala
Manage the Inquiry Frame work application infrastructure activities in SDLC
Work closely with L2/L3 Production support and application developments team to monitor the applications and jobs using the monitor tools such as Unravel, cloudera and AppDynamics
Interact with Software Development, network, NAS, Middleware, Database and UNIX infrastructure administrators teams to define hardware requirements required to implement application solutions and troubleshoot technical issues
Provide technical support and guidance to other IT teams and stakeholders on middleware/Infra-related matters, including best practices, troubleshooting techniques, and performance optimization.
Interaction with business units and project managers to solve variety of business - technical issues
Experience with various messaging systems, such as Kafka and Tibco
Design and construct highly scalable data management systemsInteraction with business units and project managers to solve variety of business - technical issues
Integrate new data management technologies and tools into existing structures
Ensure systems comply with business requirements and industry practices
Experience with integration of data from multiple data sources
Identify potential and real performance bottlenecks within web environments
Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes
Evaluate and select middleware technology based on application design needs proof of concept design studies
Work closely with release management teams for smooth deployments of Web and bigdata applications.
Mange the custom software components and analytics applications
Provide all levels of technical support on system issues
Collaborate with other team members in resolving problems and mentor junior members of team in accomplishing project tasks and troubleshooting efforts
Job Family Group:TechnologyJob Family:Applications SupportTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Full Time Salary Range:$113,840.00 - $170,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Dec 02, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.