Call Center Representative

GENERAL SUMMARY :Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :· Communicates in a cordial, professional manner with patients via phone.· Transfers incoming callers to appropriate department / location when necessary.· New patient registration (inputting demographic information, insurance information, etc.).· Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists· Updates computer referring physician data base.· Works with online scheduling system and EHR.· Verifies patient data and insurance to ensure it is updated for accurate billings.· Handles patient concerns or refers to administration appropriately.· Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.· Maintains updated documentation of identified action work lists needed for daily operations.QualificationsKNOWLEDGE AND SKILLS REQUIRED :Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.· Proficient with computer programs: Email, PowerPoint, Excel, Word.· Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.· Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.· Ability to deal with data that is of a sensitive and confidential nature.· Ability to work independently and in a team environment.· Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.· Excellent verbal and written communication skills.KNOWLEDGE AND SKILLS PREFERRED:· Knowledge of EHR.· Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.EDUCATION AND EXPERIENCE REQUIRED :· High School Graduate or Equivalent· Previous customer service experience.EDUCATION AND EXPERIENCE PREFERRED:· Medical office or medical call setting experience.This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.Category: Physician ServicesOrganization: AdventHealth Medical Group West FLSchedule: Full-timeShift: 1 - DayReq ID: 24028735We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.