Vacancy expired!
Senior Technical Account Manager - Fortify, AppSec
Job Description:The primary goal of each Senior TAM is to ensure that each customer can successfully use Fortify on Demand services and that they renew their Fortify on Demand contracts. The Senior TAM is responsible for post-sales documentation, and daily customer scan requests. They interact directly with Project Managers (PM), Auditors, Testers, and the customers to ensure all services are delivered in accordance with the client's service agreement. Education and Experience:- IT security, development, or Enterprise Account Management experience required
- Project Management or Security Certification preferred (eg. CEH, CISSP, PMP)
- Customer-focused service and sales experience preferred
- Experience in a DevOps environment preferred
- Organized and detailed oriented
- Excellent written and spoken communication skills
- Knowledge of the technical aspects of IT security across the broad spectrum of software and hardware devices.
- Ability to quickly learn new systems, platforms, and understand how these affect customers.
- Ability to skillfully use Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members.
- Ensure customers are successful using the Fortify on Demand portal
- Manage the Customer Relationship
- Manage customer contract renewals
- Strategic guidance to ensure implementation and utilization success
- Guidance in implementing the integration of FoD CI/CD tools
- Onboard new customers
- Track active customer scans
- Manage and track customer entitlements (scans used vs. scans purchased)
- Forecast customer usage
- Perform regular status calls with customers to include service reviews
- Vulnerability reviews with customers
- Facilitate regular meetings with customers (include SMEs when necessary)
- Troubleshoot customer issues with the FoD portal
- Respond to activity in FoD Help Center channels (Tickets, FAQs, Email)
- Verify, report, and track customer found FoD portal issues
- Coordinate FoD resources (where appropriate)
- Training to client development teams on the portal
- Submit and track feature requests for customers
Vacancy expired!