Health Technician (Telehealth Clinical) Athens CBOC

Health Technician (Telehealth Clinical) Athens CBOCDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationOverview

##### Open & closing dates

05/24/2019 to 06/14/2019

##### Service

Excepted

##### Pay scale & grade

GS 00

##### Salary

$35,701 to $51,740 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocationFew vacancies in the following location:-Athens, GARelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryIf you are not a VA employee, you must apply under

CAYQ-10510579-MA-HT38.Work Schedule: Monday thru Friday 8:00am to 4:30pm

Financial Disclosure Report: Not requiredLearn more about this agencyResponsibilities

Prepare the clinical environment, which may include preparing

medical telecommunications equipment to be used for clinical

examination and treatment.

Serve as an imager and data manager for store and forward

telehealth.

Monitor and maintain schedules of rooms, patients, technologies,

clinical providers and presenters as needed to ensure efficient

telehealth operations.

Screen patients for telehealth modalities and refer patients

that do not meet established criteria to appropriate care.

Receive and schedule request for simple and complex

intra-facility and inter-facility telehealth appointments using

an electronic resource based scheduling system.

Complete standardized clinical questionnaires and templates

within scope of training and applicable guidelines.

Travel RequiredNot requiredSupervisory statusNoPromotion Potential6

#### Job family (Series)

0640 Health Aid And Technician- RequirementsConditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after

12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

Selected applicants will be required to complete an online

onboarding process

QualificationsTo qualify for this position, applicants must meet all requirements

by the closing date of this announcement, 06/14/2019.Basic Requirements:

- United States Citizenship: Non-citizens may only be appointed

when it is not possible to recruit qualified citizens in

accordance with VA Policy.

- Must be proficient in spoken and written English as required by

38 U.S.C. 7402(d) and 7407(d).

- Must pass a pre-employment examination if selected.Preferred Experience: One Year of Telehealth experience.Grade Determinations:

GS-05 (Entry Level)

Experience or Education. None beyond the basic requirements.

Assignment. This is an entry level Health Technician (Telehealth

Clinical) position. It is expected that the Health Technician

(Telehealth Clinical) receive guidance from more experienced staff

members and require frequent and direct supervision. Assignments

associated with this position include, but are not limited to,

schedule telehealth appointments using an electronic scheduling

system; obtain and document patient history and pertinent clinical

information in electronic medical records; prepares the telehealth

room where the Health Technician (Telehealth Clinical) readies the

equipment for examination, establishes video conferencing

connection, makes introductions between patient site and provider

site; monitors and maintains electronic schedule of rooms, patients,

technologies, and presenters; administers the patient satisfaction

survey; cleans and performs minor routine maintenance of assigned

telehealth technology.GS-06 (Full Performance Level)

Experience. One year of experience equivalent to the next lower

grade level. (there is no education substitution at the GS-6

level)

In addition to the experience or education above, the candidate must

demonstrate the following KSAs below (and KSAs must be demonstrated

in resume):

1. Comprehensive knowledge of computer systems and programs to

perform a variety of tasks.

2. Ability to communicate, consult, and interact with other members

of the healthcare team, external relations, customer service and

patient education.

3. Ability to provide and receive guidance and technical

direction.

4. Ability to plan, organize, set priorities, work as a team member,

and effectively complete assignments.

5. Ability to read, interpret, and apply complex written

instructions.

6. Knowledge of general clinical policies and procedures in a

healthcare environment.

7. Skilled in the use of telehealth technologies for the

facilitation of telehealth clinical encounters.

Assignment. This is considered the full performance level for

this assignment. The Health Technician (Telehealth Clinical)

performs a full range of duties and is responsible for day-to-day

operation of the Connected Care Services. Assignments at this level

include, but are not limited to, screening patients for Telehealth

modality and referring patients that do not meet established

criteria to appropriate care; communicating effectively with

administrative and professional staff, and obtaining assistance for

issues that may arise or backlogs that cannot be resolved in a

timely manner. Responsible for performing imaging duties in

accordance with VHA national telehealth guidelines such as: capture

and transmission of clinical images and/or data, obtains consent as

necessary, generates consults according to established procedures

for each telehealth specialty, transmits images or clinical data to

the electronic medical record, provides patient education regarding

general anatomy, disease processes and prevention as appropriate,

and takes appropriate action based on the providers' findings and

recommendations. Responsible for facilitation of real-time

Telehealth encounters by providing hands on assistance and reporting

clinical observations under the direction of a licensed independent

Practitioner or clinical specialist; schedules, confirms and

coordinates Telehealth services between internal and external VA and

non-VA sites; analyzes own work flow to determine potential problem

areas and recommends corrective action to improve coordination

between various units/facilities; has regular contact with the

Facility Telehealth Coordinator to work out process issues,

equipment needs, problems, data collection and any other logistical

issues; responsible for conducting routine inventories and

consistently tracking location/status of Telehealth technology

located at assigned site; and communicates with National Telehealth

Technology Help Desk to facilitate troubleshooting, repair, and

coordination of replacement equipment as necessary.References: VA Handbook 5005/96, Part II, Appendix G-50 Health

Technician (Telehealth Clinical Qualification Standard. This can be

found in the local Human Resources Office.The full performance level of this vacancy is GS-6. The actual grade

at which an applicant may be selected for this vacancy is in the

range of GS-5 to GS-6.Physical Requirements: The work involves long periods of

standing and walking. The incumbent must be able to stand, walk,

bend, stoop, and over freely. Positioning and lifting patients

requires considerable effort and working in awkward positions.

Occasionally, the employee prevents the patient from performing

destructive acts against self, others or property. Manual dexterity

is mandatory; may be required to lift weights up to 60 pounds

utilizing good body mechanics and appropriate equipment.EducationIMPORTANT: A transcript must be submitted with your application

if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities,

schools, or institutions may be used to qualify for Federal

employment. You can verify your education here:

http://ope.ed.gov/accreditation/. If you are using foreign education

to meet qualification requirements, you must send a Certificate of

Foreign Equivalency with your transcript in order to receive credit

for that education. For further information, visit:

http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional informationThis job opportunity announcement may be used to fill additional

vacancies.It is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer

competitive status.VA encourages persons with disabilities to apply. The health-related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.Veterans and Transitioning Service Members: Please visit the VA for

Vets site for career-search tools for Veterans seeking employment at

VA, career development services for our existing Veterans, and

coaching and reintegration support for military service members.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé, C.V., and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredYesPosition sensitivity and riskNon-sensitive (NS)/Low RiskTrust determination processSuitability/Fitness- Required DocumentsTo apply for this position, you must provide a complete Application

Package which includes:

Resume

SF-50

VA Form 10-2850c Application for Associated Health Occupations can

be found at:

http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.The following documents are accepted, and may be required if

applicable to your eligibility and/or qualifications for this

position. Please use this checklist to ensure you have included all

documents required for your application, such as a copy of your

transcript (if using education to qualify), SF-50's (current/former

Federal employees), etc.

Cover Letter

DD-214

OF-306

Other

Disability Memo

Resume

SF-50

Transcript

Veterans' Preference: When applying for Federal Jobs, eligible

Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or

for Sole Survivor Preference (SSP) in the questionnaire. You must

provide a legible copy of your DD214(s) which shows dates and

character of service (honorable, general, etc.). If you are

currently serving on active duty and expect to be released or

discharged within 120 days you must submit documentation related to

your active duty service which reflects the dates of service,

character of service (honorable, general, etc.), and dates of

impending separation. Additionally, disabled veterans and others

eligible for 10-point preference (such as widows or mothers of

eligible Veterans) must also submit an SF-15 "Application for 10

Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information

on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/vetpref/index.aspx.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this

position, you must complete the full questionnaire and submit the

documentation specified in the Required Documents section below. The

complete application package must be submitted by 11:59 PM (ET) on

06/14/2019 to receive consideration. To preview the questionnaire

click https://apply.usastaffing.gov/ViewQuestionnaire/10510274.

To begin, click Apply Online to create a USAJOBS account or log

in to your existing account. Follow the prompts to select your

USA JOBS resume and/or other supporting documents and complete

the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS

account, https://my.usajobs.gov/Account/Login, select the

Application Status link and then select the more information link

for this position. The Details page will display the status of your

application, the documentation received and processed, and any

correspondence the agency has sent related to this application. Your

uploaded documents may take several hours to clear the virus scan

process. To return to an incomplete application, log into your USA

JOBS account and click Update Application in the vacancy

announcement. You must re-select your resume and/or other documents

from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCPs that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.Agency contact informationMichelle AlexanderPhone706-733-0188 X5666EmailMICHELLE.ALEXANDER4@VA.GOVAddressCharlie Norwood VA Medical Center

One Freedom Way

Augusta, GA 30901

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. After the review

is complete, a referral certificate(s) is issued and applicants will

be notified of their status by email. Referred applicants will be

notified as such and may be contacted directly by the hiring office

for an interview. All referred applicants receive a final

notification once a selection decision has been made.You may check the status of your application at any time by logging

into your USA Jobs account and clicking on Applications. Information

regarding your application status can be found in the USAJobs Help

Center.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/534849800. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.