Customer Support Manager

Job DescriptionWe are seeking a Customer Support Manager to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance.ResponsibilitiesOversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries.Develop and implement strategies to improve customer service standards and response efficiency.Monitor team performance, provide coaching, and encourage continuous professional growth.Collaborate with other departments to address customer feedback and enhance the overall experience.Analyze customer data and report key metrics to drive process improvements.