Help Desk Analyst

Description We are offering a permanent employment opportunity for a Help Desk Analyst in Atlanta, Georgia. This role will primarily involve handling overflow ticket work related to a 365 project migration. The Help Desk Analyst will be a crucial part of our team, providing technical support and ensuring the smooth operation of our systems.Responsibilities: Address and resolve overflow tickets stemming from the 365 project migration Utilize Microsoft, Active Directory, and other platforms to troubleshoot issues Assist in the configuration, management, and deployment of software and hardware Provide support for Android and Apple devices, as well as Mac computers Leverage knowledge of Cisco and Citrix Technologies to enhance system functionality Maintain accurate and up-to-date records of all ticket work and resolutions Monitor system performance and take corrective action as needed Coordinate with team members to ensure efficient and effective issue resolution Continuously update technical knowledge and skills Ensure customer satisfaction through prompt and detail oriented service. Requirements Proficiency in Android Development, with the ability to debug and enhance existing applications. Comprehensive knowledge of Cisco Technologies, including network setup, troubleshooting, and maintenance. Familiarity with Citrix Technologies, including the deployment and management of virtualized applications and desktops. Experience in working with Mac Computers, including troubleshooting and maintaining hardware and software. Expertise in Microsoft software, including Office Suite and other productivity tools. Proficiency in Active Directory, including user and group management, and policy configuration. Experience with Apple Devices, including troubleshooting, maintenance, and user support. Strong understanding of Computer Hardware, able to diagnose and fix common issues. Knowledge of Configuration Management, including the implementation and maintenance of IT service processes. Experience with Deployments, including planning, executing, and managing software and hardware installations. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .