As the Operations Manager reporting directly to the Branch Manager, you will play a crucial role in overseeing the service operations of our Branch, which provides a multitude of make-ready, add-on, and renovation services for our multi-family clientele. You will be responsible for effectively managing and coordinating qualified independent contractors, ensuring productivity, maintaining quality control, prioritizing safety, and ensuring client satisfaction.In this dynamic role, you will analyze and optimize operational procedures and business processes, continuously seeking opportunities to enhance our operations. Your expertise will contribute to winning profitable proposals, acquiring new clients, and expanding our market share within existing accounts. Achieving high client satisfaction and meeting annual revenue and gross profit targets will be among your key responsibilities.To excel in this position, we seek a growth-minded professional with a sharp business acumen and a proven track record in managing multiple departments to maximize productivity.Working alongside a team of Field Service Managers and Field Service Coordinators, you will actively collaborate with our clients' property managers, maintenance managers, and staff, fostering strong partnerships to drive revenue growth for the Branch.Salary Range: $90,000 - $100,000Bonus: Target bonus is 15% of annual salary (divided and paid out quarterly) Auto Allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance. Responsibilities:
Manage and oversee the overall operations of the Branch including hiring and training of branch staff; updating, and ensuring the daily schedule needs are being managed & completed in a timely and satisfactory manner
Ensure client satisfaction through promptly and effectively addressing questions or concerns
Walk jobsites to ensure service compliance to client requirements, ensuring Field Service team members do the same
Ensure proper safety protocols and procedures are being met
Build and maintain quality relationships with new and existing clients, ensuring frequent communication with clients through site visits and responsiveness to questions and concerns
Works with Branch Manager to identity and select qualified independent contractors on an ongoing basis
Work efficiently with the office team and field personnel to provide exemplary customer service
Sell and bid all service offerings to meet Branch goals and supervise the Field Service Manager’s to do the same
Provide coverage for Field Service Managers, as needed
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Perform other related duties and special projects as assigned
Recruit and assist in onboarding independent contractor network
Recruit, select, train, assign, schedule, coach, counsel, and manage branch staff
Run a safe workplace and report all safety incidents in a thorough and timely manner
Work closely with Divisional Management to set and/or implement policies, procedures, and systems and to follow through with implementation
Organize work and determine resources and requirements
Increase the efficiency of existing processes and procedures to enhance the team’s delivery of services
Qualifications:
AA Degree required; Bachelor’s degree preferred
Minimum of 7 years of proven success in an operations management role
Customer service and people management experience required
Bilingual (English/Spanish) strongly preferred
Proposal building and sales experience preferred
Experience with multi-family properties or managing light construction projects preferred
Strong skills in financial reporting review and management
Proven success in managing and developing a team through strong leadership and mentorship
Excellent project management skills
Proficiency in conflict management and customer negotiation processes
Ability to perform effectively in environments with frequent workload changes and competing demands
Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
Proficiency in MS Word, Outlook, Excel and PowerPoint and ability to adapt to technology platforms
Must have a commitment to service excellence with a friendly and positive attitude
Ability to work independently with minimal supervision
Excellent work ethic, integrity, and accountability
Strong organizational skills, and ability to multi-task
Able to work with cross-functional teams within the organization
Basic knowledge of personnel policies including hiring, interviewing, and terminating
Ability to make sound business/operations decisions quickly and under pressure
Ability to motivate teams to deliver quality services within tight timeframes
Physical Requirements and Special Conditions of Employment:
Ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policy
Ability to lift up to 50 pounds
Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
Ability to work outdoors and be exposed to hot and cold temperatures
Valid driver license and good driving record
Flexibility to be available during irregular hours depending on business needs
Comprehensive Benefits for Full-Time Associates:
Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.The application window is anticipated to close 60 days from the date the job is posted.#LI-AC1Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law. As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.http://valetliving.com Valet Living Associates: Privacy Notice,Effective Date: January 1, 2020 https://www.valetliving.com/applicant-privacy-notice/